Core Values & Mission Statement

Our Mission:
As measured by the number of customers, customer satisfaction and profitability, CyberLink Technologies strives to be the leading Internet Service Provider for the United States and Canada.

Our Purpose:
* To improve communication and better the lives of our customers
* To help our customers experience the Internet happily
* To enable prosperity and growth for our customers, employees and shareholders

Our Core Values & Beliefs
What’s important to CyberLink Technologies? An intense focus on the values that guide our actions is the key to a truely great community. These are CyberLink’s “Core Values and Beliefs”. Call us on it if you don’t think we seem to be living up to them.

* We respect the individual, and believe that individuals who are treated with respect and given responsibility respond by giving their best.
* We require complete honesty and integrity in everything we do.
* We make commitments with care, and then live up to them. In all things, we do what we say we are going to do.
* Work is an important part of life, and it should be fun. Being a good businessperson does not mean being stuffy and boring.
* We love to compete, and we believe that competition brings out the best in us.
* We are frugal. We guard and conserve the company’s resources with at least the same vigilance that we would use to guard and conserve our own personal resources.
* We insist on giving our best effort in everything we undertake. Furthermore, we see a huge difference between “good mistakes” (best effort, bad result) and “bad mistakes” (sloppiness or lack of effort).
* Clarity in understanding our mission, our goals, and what we expect from each other is critical to our success.
* We are believers in the Golden Rule. In all our dealings we will strive to be friendly and courteous, as well as fair and compassionate.
* We feel a sense of urgency on any matters related to our customers. We own problems and we are always responsive. We are customer-driven.

Our Commitment to Our Customers and Shareholders:
* Honesty
* Integrity
* Trust
* Respect
* Quality
* Excellence
* Performance
* Honor
* Courage
* Accountability